Networked products or entire plants lead to new transparency along the entire value chain. Formerly separate areas such as research and development, production and logistics, marketing and sales will be merged in terms of data technology and will allow more intensive coordination than before. In order to control the processes, high speed, agility, new interactions with customers – in short, a new company culture – are required.
Existing functions can be coordinated quickly and directly with each other, at best optimizing the production process. At the same time, new functions such as central data departments and, last but not least, new teams that are constantly developing products and others that are dedicated to proactive service and, above all, maintenance are being created. This results in intensified customer relationships with the potential for the long term.
While personnel, technology and capital were previously the most important resources of a company, data are now being added as a new value and also a determining factor for competition. Innovations and new business models will shape the new corporate culture, provided that digitization is initiated in good time and managed in accordance with the new requirements.